Shipping Policy

At Tile FLooring Outlet, getting your tile to you safely and affordably matters as much as the price you paid for it. Tile is heavy, fragile freight — so we keep shipping simple: one flat rate, professionally palletized, delivered by LTL freight carriers. Please review the terms below so you know exactly what to expect after checkout.

Flat-Rate Freight: $299, No Matter the Size of Your Order

We ship Daltile, Marazzi, and American Olean products anywhere in the continental United States for a flat rate of $299 — whether your order is one pallet or ten. Every order is securely palletized and shrink-wrapped to arrive intact. Traditional freight pricing is based on size, weight, and destination; our flat rate removes the guesswork so you can budget your project with confidence.

Free Local Pickup at Nearly 200 Warehouses

Prefer to skip shipping entirely? You can pick up your order at no charge from our network of nearly 200 partner warehouses across the country. If you live near a major metro area, chances are there’s a pickup location close to you. Contact us before ordering and we’ll confirm your nearest pickup point.

Where We Ship

We ship within the continental United States. We do not currently ship to Alaska, Hawaii, or international destinations.

Processing and Transit Times

Orders are typically processed within 1 business day. You’ll receive a confirmation email with tracking information once your order ships. Standard delivery takes 2–10 business days depending on your location. Expedited shipping is available on request for an additional charge.

Delivery Day: What to Expect

Our freight carrier will contact you to schedule a delivery date and time window. Someone must be available at the delivery address to receive and sign for the order. Curbside delivery is standard for LTL freight — plan to have help moving material inside.

Inspect Your Order on Arrival (Important)

Please inspect your order before signing the delivery receipt. If any boxes are damaged, note the damage on the receipt and contact us right away. Damage claims must be reported within 3 days of delivery — after that we cannot file a claim with the carrier. Photos of the damaged boxes and pallet help us resolve claims quickly.

Special Handling

Oversized or exceptionally heavy items may require additional handling charges; we will tell you before charging anything. Fragile products receive extra protective packaging at no cost.

Returns

For returns and exchanges of shipped products, see our Return Policy.

Questions?

Phone: 480-245-4208 · Email: sales@discounttilesupply.com

Tile Flooring Outlet is not liable for delivery delays caused by carrier issues or events beyond our control. We may update this policy from time to time; changes will be posted on this page. Effective July 2026; supersedes all previous shipping policies.